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Standard 1-5 days delivery - £3.99
Next Day Delivery - £6.99 (Dispatched same day if ordered before 1.30pm)
If you purchase and payment clears for your order before 1.30pm then we will dispatch your order out on the same day.
Please see "Delivery Of Your Parcel" below for full delivery details
How to place your order
Ordering is easy, there are two ways to place your order. You can simply place your order online or place your order over the phone on 0800 038 0183.
Ordering online is very quick and easy simply, click on the 'ADD TO CART' button and follow the onscreen instructions, where you will be able to continue shopping or go through to the checkout and complete your transaction.
The simplest was to pay is by Debit/Credit card using our secure 128 bit encryption payment gate which is fully secured by Protx. We accept Visa, Mastercard & American Express credit cards and Visa Delta, Visa Electron, Switch and Solo debit cards.
When you have all the products you wish to order simply click 'VIEW CART' and follow the instructions to 'CHECKOUT'.
We now also accept payment by Paypal due to our customers feedback. To pay by paypal simply select payment type 'Paypal' on checkout.
Should you prefer to mail your payment we accept cheques, postal orders and bankers drafts, and they must be made payable to 'J M Trades Ltd'. All cheques must be nominated in pound sterling and drawn from a uk bank. Please be aware of the time that it takes for cheques to clear, as items will not be dispatched until payment fully clears. Cheques typically take 7 working days to clear but this can vary.
Purchasing and using gift vouchers
Gift To Gadget gift vouchers make a great gift and they can be purchased by clicking on the 'Gift Voucher' logo on bottom of our home page. If you have been given a Gift To Gadget gift voucher (or if you have received a Promotional Gift To Gadget voucher), you will be able to put the voucher amount towards your order on our website. Simply shop as usual, and then enter your voucher code on the checkout page where indicated.
Security and credit card payments
Your safety is guaranteed because Gifttogadget.co.uk uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order, which means that only we are able to decrypt the information in order to process your transaction.
Processing your order and dispatching
Orders that are placed, and payment fully clears before 1.30pm will be dispatched the same day. This does not include weekends and bank holidays. This is also subject to stock availability.
Any items that are purchased over the weekend are dispatched on the first Monday following the weekend.
Bank holiday purchases are sent out on the first working day after the bank holiday.
If you are ordering your purchase from any of the areas below, then please allow a few extra days for delivery, as in some circumstances, it may take a little longer.
- The Channel Islands
- Northern Ireland
- The Scottish Highlands
During peak seasonal times of the year, a slight delay maybe incurred in the delivery of your item. If you have any concerns regarding this, then feel free to contact us at support@gifttogadget.co.uk
Pre-orders
We are now pleased to announce that we have introduced a pre-order system so that you can reserve your item and we will ship out to you upon arrival to us.
When items are out of stock, simply complete checkout as normal, you will then be kept up to date on when to expect your parcel.
Items that are pre-order, will be dispatched out to you, the customer, as soon as they arrive back in stock. (Please note that they may be dispatched the following morning if they arrive to us after 1.30pm).
If you order the next-day delivery service when reserving your item, then this will only commence from the expected date of delivery to us, not from when you reserved the item.
Dates are estimated and may be subject to delay. You will be kept informed at all times. Where possible, we will keep this minimal.
Delivery of your parcel
We are able to offer the following delivery methods, but please note that in some circumstances, it maybe necessary to use our courier service.
UK Standard Delivery £3.99 - Items sent using this service usually arrive 1-5 days of placing your order. They are sent using Riyal Mail and will require a signature on arrival.
Next Day Service Delivery £6.99 - All items sent out with next day delivery will require a signature. All items posted next day delivery must be paid for by 3.00pm Monday - Friday to enable item to be dispatched same day. Items dispatched on a Friday may not be delivered until Monday.
Please be aware that this price is for the UK mainland only, these are not international prices.
For the Channel Isles, the Scottish Highlands and Northern Ireland may incur an extra cost will be added to the postage charges. Where possible, we will use Royal Mail and these costs remain the same. See Terms and Conditions for more information.
International & Worldwide Postage
We also deliver International and Worldwide, postage costs vary depending on country and item being purchased. On checkout you will be advised on the postage cost before making payment. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Firebox is not responsible for them.
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Should you wish to track the parcel you have ordered yourself, please feel free to email us at Tracking@gifttogadget.co.uk where we will email back with the appropriate information.
Courier Delays
If you have purchased your item and chosen the Next-Day delivery method and the item doesn't arrive to you as expected then please contact us by email is at tracking@gifttogadget.co.uk where we will track your parcel.
Liasing with our courier may take up to 24 hours.
If your Next-Day service is delayed in reaching you, then you can claim back the difference between the £6.99 Next Day service and the £3.99 standard service. Simply email other your name and order number to claims@gifttogadget.co.uk
Returning your purchase
Faulty goods:
Should you receive an item which is faulty or has been damaged in transit then you need to let us know immediately at returns@gifttogadget.co.uk where a refund or replacement can be arranged. It is necessary for these goods to be returned, in some circumstances a courier will pick up the faulty item. In other situations, you will need to return (via trackable methods). And with evidence of costs, this will be refunded to yourself.
Unwanted goods:
Should you wish to return the item you purchased as it may not be what you expected, then you can return it within 30 days of the date of purchase. You need to let us know at returns@gifttogadget.co.uk that you plan on returning the item. We recommend that you send the item back via trackable means. Refunds will be provided, but only for the total value of the item purchased (no postage costs).
Christmas returns:
If you purchase an item from us for Christmas and you wish to return it, then inform us at returns@gifttogadget.co.uk You have until the 31st January to return the item back to us in perfect condition.
In all of these circumstances for return, you are required to pack everything back into the box, undamaged and in all of it’s original packaging.
See Terms and Conditions for more information.
Should you have any further questions regarding information you feel we have not mentioned, then please do not hesitate to contact us by using one of the methods on our contacts page.
Do you have a product you think we should be selling if so please contact our Buying Department at:
