Delivery and Returns

Delivery Information

Orders are normally delivered within 3 to 5 working days Standard UK Tracked- Signature Required

Express Delivery Within 1-2 Days Courier Service – Signature Required

Postage is for Mainland UK only, Please email for Ireland, Isles, Highlands as this item will be more to these area’s

International Deliveries are sent International signed for or Courier Service, Signature Required – Please email for quote.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

We are always willing to help and advice our customers, excellent for speed of delivery on all goods, well packaged so item’s do not get damaged during transit & delivered to your doorstep,

What happens if I am out when my order is delivered?

If you are out when delivery is attempted the couriers or postman should leave a card for you detailing the whereabouts of your parcel.

Please email us for Return Address Label

Returning your item

Collectible Toys –

We do not accept Returns on Collectible Toys- If removed from sealed box, due to depreciating the value, once purchased you agree to these terms.

Refunds will not be given until item is received back to us in good condition. We will contact you via email, once item is received to arrange necessary refunds and resolve any concerns. If you believe your purchase to be faulty or defect then you are required to return the faulty/defect item to us within 7 days. If we find the item to be faulty then we will refund (with evidence of costing) the costs of returning the faulty item back to us. We recommend using trackable methods. Upon returning your item, please include within the box your Invoice ID and a note explaining any problems you have had with the item. If after checking the appliance we find the item to be faulty, we will issue a full refund.

Unwanted Items

If you have an unwanted item, and wish to return it to us (as long it is suitable for sale and in all original undamaged packaging), then we require you to send the product back to us. We will not reimburse you for the costs of returning the item or original postage costs,We will only refund the cost of the product.

We recommend you return the item to us with secure recorded delivery method (which requires a signature upon delivery)

Upon returning the item, please include your order number within the box.

Refunds

We aim to make sure that all of our customers are fully happy with the products that they purchase from us. We understand that this is not always the case once you receive your item, if you wish to return your item for a full refund of the product then it must be –

  • Within 30 days of the date of purchase.
  • Unused and in no way damaged.
  • In its original packaging, and boxed the way you received it.
  • Complete with all items sent in the box, ie, manuals, instructions, batteries, remotes etc.
  • Suitable for Sale.
  • If we are not satisfied that the product you have returned meets any of the points above then we may not provide a refund.

If the item you purchased is significantly damaged or faulty on its arrival to you then you are required to inform us immediately via email and then send it back to us. If we are satisfied that the product has not been intentionally damaged then we will offer a replacement or a refund. In the event of the item being damaged or faulty, then with proof we will refund the return postage costs.

REFUNDS WILL NOT BE GIVEN UNTIL THE ITEM HAS BEEN RETURNED BACK TO US.

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